FAQs - Seaside & Country Homes

We've tried to include the most frequently asked questions but please get in touch if you would like to ask us something not listed on this page.

How are Seaside & Country Homes allocated?
Do you use lists and can you tell me where I am on it?
I have medical reasons for a move; will I be given higher priority?
Can I have my priority reassessed?
Why can't I be guaranteed a move?
What areas do you have available?
Am I entitled to assistance to help me move?
Who do I contact if I want to complain about the scheme?

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1. How are Seaside & Country Homes allocated?

We prioritise applicants by the size and type of property they will leave behind if they move: the larger the home they free up, the higher priority they receive. This is because there is huge demand for social housing in London from people who are homeless or in homes that are too small for them.

2. Do you use lists and can you tell me where I am on it?

We are unable to tell you where you are on a list because we no longer use them. Applicants are contacted when a property becomes available in an area they have chosen and according to their priority. Your priority can change on a daily basis because new applicants join the scheme and existing applicants can change their area preferences.

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3. I have medical reasons for a move; will I be given higher priority?

Normally, no. Seaside & Country Homes' applicants are expected to be able to independently maintain their tenancy when they move as the properties on offer may have stairs and/or gardens. You may wish to discuss your application with your landlord who could contact the Mobility Services Delivery Manager if there are other circumstances behind your reasons for wanting to move.

4. Can I have my priority reassessed?

Yes, if you write to our Mobility Services Delivery Manager explaining why you think your application has been reviewed incorrectly; or if your housing situation has changed. A review does not necessarily mean your priority will be altered.

The Mobility Services Delivery Manager for the Department of Communities and Local Government can be contacted at: housingmoves, First Floor, 242 Vauxhall Bridge Road, London SW1V 1AU, or by email: stephen.ellis [at] housingmoves.org or by telephone on 08450 21 20 20. If you put your concerns in writing he will respond to you within five working days of receiving your enquiry. (Replace [at] with the @ symbol if contacting us by email.)

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5. Why can't I be guaranteed a move?

Because we can only nominate people to properties when the current resident moves out. Usually around 250 households move each year and we have more than 1,000 people registered on the scheme.

6. What areas do you have available?

We have homes across the south east of England. Some are flats and some are bungalows. We can send you a full list or you can view the Areas and Properties page >

7. Am I entitled to assistance to help me move?

There is no entitlement but some London boroughs offer assistance to households who free up larger properties; and also to households who move away from the area. The officer who signed your application for the Seaside & Country Homes scheme should be able to advise you of anything your council can offer you.

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8. Who do I contact if I want to complain about the scheme?

Stephen Ellis, the Mobility Services Delivery Manager for Communities and Local Government can be contacted at: housingmoves, First Floor, 242 Vauxhall Bridge Road, London SW1V 1AU, or by email: stephen.ellis [at] housingmoves.org or by telephone on 08450 21 20 20. If you put your concerns in writing he will respond to you within five working days of receiving your enquiry. (Please replace [at] with the @ symbol if sending an email.)

Contact the Seaside & Country Homes Team

Sapna Sidar - 020 7821 2561
Julia Thomas - 020 7821 2576

Email: enquiries [at] housingmoves.org
(Please replace [at] with the @ symbol if sending an email.)

Telephone: 08450 21 20 20

Write to us: Seaside & Country Homes, c/o housingmoves, First Floor, 242 Vauxhall Bridge Road, London. SW1V 1AU

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